Frequently asked questions

If you do not make an appointment to collect or deliver your document, another delivery attempt will be made. After a failed second delivery attempt you will have another opportunity to make a delivery appointment. If you have not made a delivery appointment yet, we will make a third and final attempt. Are you not home at this final delivery attempt? Then you will receive a collection notice. You will then only be able to collect your residence document at the IPKD location.

Please contact us. You can find the contact information on the front of the not at home or collection notice.

We tried to deliver the residence document to you at home three times. You will receive notice on the first two attempts. What happens if you are not at home three times? Then we will not try to deliver your residence document again. You will receive a collection notice by post.

You can find the contact details of the IPKD location where you can collect your residence document on the front of the not at home or collection notice.

No. You must pick up your residence document yourself. Is the residence document for a child under the age of 12? Then their father, mother or guardian must pick up the residence document together with the child.

Then call us to make an appointment. At the top of the notice you will find a stamp with the phone number. 

Please notify us. At the top of the not at home notice you will find a stamp with the phone number. We will take action. You do not have to do anything else. You can reach us from Monday to Friday from 9.00 to 17.00.

Bring your passport or ID. And your old residence document if you have this. You need to hand in your old residence document.

You have 7 days to collect your residence document. If you do not collect your residence document, we will send it back to the IND. The residence document will not be delivered again. Please visit www.ind.nl. You can contact the IND on +31 (0)88 043 0430.

A courier of the government of the Netherlands personally hands the residence document to you. The courier is employed by the Interdepartmental Postal and Courier Service (IPKD). 

Do you have any questions about delivery? Then you can contact us by phone. You can call us from Monday to Friday from 9.00 to 17.00. You can find the contact information in the stamp on the front of the collection notice you received by post.

Do you have any questions about the residence document? Please visit www.ind.nl.

Do you have any other questions? Or do you have a complaint? Please call us on Monday to Friday from 9.00 to 17.00. You can find the contact information in the stamp on the front of the collection notice you received by post.